FAQs about Auctions from Emillions Art
How do I make a bid?
If you are already logged in with your Emillions Art account, enter your bid for an artwork under “Your Bid”. If not, you will be asked to login or create an account. Once logged in, click the yellow Bid button. The page will reload with your bid will be shown along with your username. If your bid is the latest bid, it will be listed as the current bid. The bid amount must be at the opening bid level or higher. Auction items may have Minimum Incremental Bid amount which means you must bid at least that amount over the most recent bid. This incremental amount will vary from auction item to auction item. Use the plus (+) sign to increase the amount of your bid. You may also click in the field between the minus sign and plus sign to type a specific bid amount.
What if I am outbid?
You will be notified instantaneously via email if you are outbid. You will need to return to the auction item’s page to enter a new bid. You may visit the My Auctions section in the Account area at any time to see your auction items, including Your Bid and the Current Bid. Click on the item’s name to return to its auction page.
Can I set an automatic bid for the maximum amount I am willing to pay?
At this time, automatic bidding is not a feature on Emillions Art Auctions.
How will I know if the reserve price has been met?
If a product has a reserve price, a note will appear under the bidding section: This product has a reserve price. If the reserve price has been met, the note will indicate that the reserve price has been met.
How will I know when an auction will close?
Each lot has a countdown and auction-end date. In addition, all bidders will receive a reminder email prior to the end.
How do I keep track of my auction?
What happens when I win an artwork?
If you are the winning bidder, it will be indicated on your My Auctions page and a message will appear only for you on the item’s auction page. The winner will also be notified via email. You will be able to add the item to your cart from the item’s auction page to begin payment for the artwork, or click on the link in your email to begin the safe and secure checkout process.
How do I pay for an artwork I won?
After winning an auction, you will be prompted to checkout and enter your credit card number and billing address. Emillions Art will run your credit card information, ensuring the transaction is successful. Please be aware, shipping is a separate transactio and will be calculated when we know where we the art work is being shipped and what method according to artwork needs.
Does my winning bid include shipping?
No, shipping and handling are calculated separately from your winning bid amount. Shipping and handling costs will be emailed to you on the same day you have successfully purchased your artwork.
How is shipping calculated?
Buyers are responsible for all costs relating to shipping, insurance, artwork, and customs/VAT taxes. For sales completed through the Emillions Art Auctions, the shipping will be calculated after the transaction has been processed. Crating and shipping requirements vary from piece to piece. Emillions Art, LLC can offer more accurate pricing by determining packaging needs and shipping destination once the sale has been completed. Emillions Art uses bonded carriers who specialize in the shipping and freighting of artwork, but may also use Fedex, UPS, and other standard carriers depending on the size of the artwork, its fair-market value, specific freighting requirements of the piece (i.e. temperature-controlled), and the recipient address and destination. You should expect to see two transactions the artwork price (and tax) and the shipping price.
How do I list my artwork on Emillions Art Auctions?
At this time, Emillions Art only works with registered clients to list artwork. Should you be interested in working with us on our auction platform, please schedule a call for us to review your auction needs.
What happens when an item needs to be returned or is damaged during shipping?
All auctions are non-refundable with the exception of damage in transit. When you receive your artwork, please take photos of the enclosed package or box prior to opening, and more photos of the artwork after the package or box has been opened to document the condition upon arrival. If damage has occurred, please notify us so we may arrange return shipping.